Bill pay phone refund

[Sheila73]

I ordered and paid a deposit of 145 euro on the 8th of January for an iPhone 17 on bill paid they took the payment out then canceled the order and I have received no refund of my money and no email on an explanation on why they haven't refunded me 

[Daniel0210]

@Sheila73 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky Ireland to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder