Officially close a account in credit

[63johnw]

Think it is 😉

[InCredit]

🙄 and what your saying along with Sky staff members is that we won't help you

[63johnw]

Hi @InCredit  people have tried to help as have sky staff but you failed the security checks. As advised you can try again tomorrow but you will need to pass the security checks. 

[InCredit · Accepted solution]

That's not true. Just talked to ofcom about this and made a form complaint to Sky. 

But essentially the rule on this is every simple. Yes you can ask someone the same question multiple times for verification however if that fails a alternative route must be offered. You can't just refuse service and say come back whenever.