Discussion topic: Being charged for 2 devices and 2 Sims.

This message was authored by: Belle1202 · ‎03 Dec 2023

I'm being charged for the iphone13 that I sent back months ago. This was done as a swap for the iPhone 15. I've been charged for both for 2 months. Can't get through to talk about it with a customer advisor. I'm also being charged for 2 SIMS. Looking for an update on how to resolve this.

This message was authored by: PandJ2020 · ‎03 Dec 2023

If you swapped and purchased a new SIM and haven't cancelled the old one then you are correctly being charge for two. (Note the new SIM has a new phone number)

Sky are taking some time to process swap returns but this is longer than expected. You'll have to persevere in calling in 150.

I am just another Sky customer and my views are my own

Discussion topic: Being charged for 2 devices and 2 Sims.

Being charged for 2 devices and 2 Sims.

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Re: Being charged for 2 devices and 2 Sims.

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