Been charged double for my bill

[Leo20]

Usually my phone bill is only £33 but for some reason i have been charged £66 this month and without no warning, and conveniently the calls are down so i cant contact sky them selves. I never touch anything on the MySky app so its really annoying that my phone bill for some reason has been doubled.

[63johnw]

Hi @Leo20  if you look at your bill in your account and compare to last month you should be able to see why there is a difference. 

[Leo20]

It's saying "Balance carried forward" even though I payed my previous bills. @63johnw 

[63johnw]

Then unfortunately you need to contact sky @Leo20  if you can't get through on the phone you could try their social network channels. 

[Leo20]

@63johnw Where can I find their other channels?

[63johnw]

Bottom of this page @Leo20 

[Leo20]

Ok thanks for your help @63johnw 

[caesarome]

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@Leo20 wrote:

It's saying "Balance carried forward" even though I payed my previous bills

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Did you make a manual payment here because the only reason it will have been carried forward if the bill wasn't paid so sometimes manually making a payment can see it go on your account as a credit rather than pay the bill.

[Leo20]

I did not pay manually, I made that mistake earlier in my contract but that has been paid. @caesarome 

[Leo20]

I have now been given a full refund so I'm now just waiting for the normal amount to come out, thank both of you for help, have been very helpful. @caesarome @63johnw 

[George+Dougal]

I paaid my bill manually yesterday as my card details had changed but then Sky took the same amount off my account too.  How do I get a refund of one of the payments?

[caesarome]

@George+Dougal 

You don't need to make manual payments as your card changing will not stop Sky taking it via a direct debit (if this is what they did) because a credit/debit card has no impact on the direct debit.

Do you now see a credit for the amount you manually paid ?