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Discussion topic: Balance carried forward

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This message was authored by: Imogen11

Message posted on ‎01 Feb 2025 07:48 AM

Balance carried forward

I have a balance carried forwards credit 238. Sometimes I've had to make payments manually as I didn't move money to my account when bill has tried to come out. Please can I get a refund on this? 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎01 Feb 2025 08:02 AM

Re: Balance carried forward

Posted by a Superuser, not a Sky employee. Find out more

Hi @Imogen11  call sky on 150 and they should arrange any refund. 

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Message posted on ‎01 Feb 2025 10:13 AM

Re: Balance carried forward

Posted by a Superuser, not a Sky employee. Find out more

@Imogen11 

If you don't want to call help can be arranged for you on here if you want,

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This message was authored by: Imogen11

Message posted on ‎04 Feb 2025 01:11 PM

Re: Balance carried forward

Yes please that would be great 

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This message was authored by: 63johnw

Message posted on ‎04 Feb 2025 01:24 PM

Re: Balance carried forward

Posted by a Superuser, not a Sky employee. Find out more

Your post has been escalated to sky @Imogen11  so look out for a coloured speech bubble on here inviting you to a private chat. 

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I AM NOT A SKY EMPLOYEE

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This message was authored by: Greenfingers001

Message posted on ‎04 Feb 2025 01:29 PM

Re: Balance carried forward

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Imogen11 an invite to chat.

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