I can’t use my phone while in Australia

[Steve629]

I didn't set up my voicemail before travelling to Australia, I have turned roaming on and set spending limit but cannot use away from allowed Wi-Fi area

[jc555555]

Arrived this morning and still not get the welcome text I normally get I have urgent calls to make and can't do them also obviously can't call them as phone not working just gettin SOS message next to my battery life HELP PLEASE 

[caesarome]

@jc555555 

Try going through this step by step:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

[63johnw]

Hi @Steve629 have a look here and work through all of the suggestions.

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[Paulmjamison]

I'm in Australia (from the UK) but my SMS texts are not getting through to me. How can I find out what the issue might be or locate if this can be fixed?

[63johnw]

Hi @Paulmjamison  try the troubleshooting here, especially check spend caps, try a different local network and the sim applications option. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[Paulmjamison]

I've tried all of this without success. I do find the Sky help more as a hinderance rather than beliveing in better....! 

I did get the usual travelling Text (warning about potential roaming charges etc) from Sky when I stopped off in Dubai but nothing when I arrived in Perth WA.

 I was in Tunisia in mid November without any major roaming issues but did get a few minor chanrges from Sky but nothing of concern.

So. I'm still at a loss as to what is going on now in Australia when no SMS messages are getting through

[Malcolm67]

Recently travelled to Australia and my phone has gone from local network to now only showing SOS calls only. I have tried various online help but to no avail. I'm using a ESIM from Sky

[63johnw]

Hi @Malcolm67  this is the troubleshooting from sky, especially take notice of the sim applications suggestions and try a different local network. You are not the first person having issues in Australia recently. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[Mitzi2007__]

Phone not working but did when we originally landed in Sydney. Can't make calls and can't use data when out and about. We can use WiFi when in hotel. 

[63johnw]

Hi @Mitzi2007__  look at ALL the suggestions here. You are not the first to report issues in Australia recently. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[CRalphs]

I have set mobile data on and Data roaming on but I am unable to connect to a network in Australia. I used in Italy in June so why is it not working??

[caesarome]

@CRalphs 

As customers here we are seeing a number of people reporting issues using their devices in Australia so all we can do is to suggest you go through this:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

[Rose101]

I can't get internet working on my phone I am in Australia 

[caesarome]

@Rose101 

There have Bern a few people reporting issues in Australia so all we can do is to post this link for you to go through:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems