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Message posted on ‎02 Apr 2026 04:32 PM

Apps on iphone not working

FB, Messenger, WhatsApp and texts will not connect when at home using WiFi.  as soon as I leave the house and I'm out of range they work.  I've tried turning phone on and off, reset network settings, deleted apps and reinstalled them.  Not sure what else I can do, any ideas?  It's an iPhone 16e.

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Message posted on ‎02 Apr 2026 04:49 PM

Re: Apps on iphone not working

Posted by a Superuser, not a Sky employee. Find out more

@Janhal 

Try adjusting your broadband shield settings, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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Message posted on ‎02 Apr 2026 04:34 PM

Re: Apps on iphone not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Janhal  try rebooting your router and try deleting then re connecting to your WiFi network. 

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Message posted on ‎02 Apr 2026 04:35 PM

Re: Apps on iphone not working

Posted by a Superuser, not a Sky employee. Find out more

@Janhal 

Is your broadband provider Sky or someone else ?

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This message was authored by: Janhal

Message posted on ‎02 Apr 2026 04:37 PM

Re: Apps on iphone not working

I've tried that, doesn't work

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Message posted on ‎02 Apr 2026 04:38 PM

Re: Apps on iphone not working

It is Sky

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This message was authored by: caesarome Answer

Message posted on ‎02 Apr 2026 04:49 PM

Re: Apps on iphone not working

Posted by a Superuser, not a Sky employee. Find out more

@Janhal 

Try adjusting your broadband shield settings, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎02 Apr 2026 05:11 PM

Re: Apps on iphone not working

Think that might have worked, thank you.

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