A few weeks ago, I mentioned that I placed my order on September 14th, 2025, for two iPhone 17 Pro Max devices.
In early November, I was informed by Sky that one of the orders was stuck in their system and would not be delivered. They cancelled it and promised a refund within 3–5 business days.
After that period passed with no refund, I contacted them again, and they said the order was still active but marked as “undelivered”, which was supposedly normal. Once I questioned this, they admitted that “undelivered” actually meant the order would not be fulfilled and was stuck in the system. I was then forced to confirm a cancellation, and the refund only came through after I initiated a chargeback with my bank.
A few days later, customer service reached out to check how things went. I explained the whole situation, and they ended up cancelling the second order as well, claiming that because I had done a chargeback, they couldn’t proceed with the remaining one. However, these were two separate upfront payments, and I only requested a chargeback for the cancelled order.
In the end, both orders placed on September 14th were cancelled for absolutely no reason. They could have simply kept the remaining order open and delivered the phone once it was back in stock — but instead, they chose to cancel everything.
I am extremely disappointed and frustrated. Sky held my money for almost two months, only to cancel both orders in the end. On top of that, I still have two eSIM orders linked to those purchases, and I have no idea what to do with them now.
After both cancellations, my credit check now shows an upfront charge of €800 instead of €400, even though each phone originally required a separate €399 upfront payment. So, not only did they cancel both orders, but it also seems to have affected my credit record.
Honestly, I am considering taking legal action for all the trouble and financial impact this situation has caused.
