Phone delivery

[PandJ2020]

Nice.  Thanks for letting us know.

[Megan139]

I ordered mine on 17th September and still nothing? Anyone else still waiting for it to be delivered? Spoke to sky and all they said was if not delivered by 28th to call back, they also just put credit on my account for the wait. 

[miasmumma]

well guys I gave up... went to Tescos and phone coming tmrw the email says.. will let you all know if/when get dpd email...

16 years with sky... waited 6 weeks now since 12th September to be told absolute rubbish every time Iv rang.. people who ordered weeks after me getting their phones.. totally shocking and worst experience Iv ever had with sky. 2 minutes in Tescos website and phone for delivery tomorrow! DONE SKY

[Alice251]

Only thing stopping me is the upfront cost lol ru gonna cancel the Tesco sim 

[miasmumma]

There was no upfront cost for the device when I just did it on Tesco, just u pay the first months installment so not too bad. Ye won't use the sim plus get the club card points too hehe @Alice251 

[Megan139]

My only concern is this has already gone through a credit check and to then do another it's gonna look abit sus did you cancel the sky one and then do Tesco? Anyone else know where else has stock ? I spoke to apple directly and they don't have any in at the min. 

[Chloe1996]

I ordered the iPhone 17 pro max on the 7th October and there’s still no update, please can someone help me ?

[JoshTurner]

Did the exact same thing, ordered a Pro Max Blue 256GB with sky on the 20th september. Absolute joke of a company. 512GB Blue pro max on tesco for delivery tomorrow

[miasmumma]

Ye don't blame u, just wish I did sooner now 😭 @JoshTurner 

[miasmumma]

@Megan139 @Ye I wasn't happy doing another credit check either but was absolutely fine and sky one will be removed when phone is returned... if it ever turns up.. won't allow me to cancel till it's delivered apparently 🙄 which currently looks like the 1st of never 6 weeks on 🙄🤣

[Megan139]

If you've ordered 7th October I wouldn't be expecting anytime soon probably won't be this Side of Christmas a lot of us have ordered almost 2 months ago and still nothing. 

[Laura2231]

Ordered iPhone 17 Pro max deep blue on 22nd September, no updates no nothing. Finally spoke to an agent this morning to be told another 1 - 2 weeks wait.

First time using sky and not impressed by them at all!!

[Daniel0210]

@AnaisChilde 

I have moved your post into the large thread on iPhone 17 orders where you've already posted. No need for a new thread.

[Daniel0210]

@Chloe1996 
As we’re customers here we have no insight into current stock levels or any delivery timescales. After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

iPhone 17:… Any orders for an iPhone 17 are likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

[Chalky29]

My update is that after 4 weeks of waiting, their system cancelled my order in error. All they can do is reorder but cannot move me up the list so fresh order from now with another wait time of estimated 4 weeks or more. 

This came from complaints team after escalation. Ive told them they have wasted 4 weeks of my time and effort. I could have had it ordered elsewhere and I'm going away for a month in November. So now they have stopped me from getting it elsewhere in time. 

they had sent me an email to say I'd have it by 29th October then 2 days later cancelled it in error. 
What are they doing? I'll never use them again and will advise everyone I know to steer well clear