This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile
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Message posted on 19 Oct 2025 02:21 PM
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iPhone 17 order
How long did your new iPhone 17 plus take to arrive it's been nerly 4 weeks x
Message posted on 19 Oct 2025 02:25 PM
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Re: iPhone 17 order
I've moved your post into the large thread discussing iphone 17 orders.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 19 Oct 2025 02:35 PM
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17 pro max
Waiting over a month now and still no delivery date. Tried to cancel but apparently not an option after speaking to customer service.
Starting to look else where
Message posted on 19 Oct 2025 03:30 PM
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Why my new phone not delivered
Ordered new phone still no update on delivery it's been weeks now nearly month
Message posted on 19 Oct 2025 03:36 PM
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Re: Why my new phone not delivered
An iPhone 17?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 19 Oct 2025 03:38 PM
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Re: Why my new phone not delivered
@Iw5
As we’re customers here we have no insight into current stock levels or any delivery timescales. The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.
Any orders for an iPhone 17 are likely to be delayed further due to the usual supply and demand issues. This happens every year when a new iPhone is launched.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 19 Oct 2025 03:41 PM
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Cancelling order
want to cancel an order
Message posted on 19 Oct 2025 03:43 PM
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Re: Cancelling order
You'll need to call Sky to see if they'll allow that. Is it an iPhone 17 by any chance?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 19 Oct 2025 03:45 PM
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Re: Cancelling order
Yes
Message posted on 19 Oct 2025 03:48 PM
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Re: Cancelling order
I've moved your posts into the large thread discussing iphone 17 orders. Some are being told they can't cancel and must refuse the delivery when it arrives. Call Sky to discuss.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 19 Oct 2025 03:51 PM
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Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile
I think we gona receive the delivery after iPhone 18 series launch
disappointed by sky
Worst customer service ever
the person says we don't have information you need to wait couple of more time to have ur device
Message posted on 19 Oct 2025 03:58 PM
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Re: Why my new phone not delivered
Yes iPhone 17 pro
Message posted on 19 Oct 2025 04:00 PM - last edited: 19 Oct 2025 04:01 PM
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Re: Why my new phone not delivered
Currently at 232 pages of similar posts.
It's the same with every iPhone release.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 19 Oct 2025 04:18 PM
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Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile
Could you share how you managed to cancel it ? As they are not allowing us to cancel.
Message posted on 19 Oct 2025 04:26 PM
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Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile
@GTuto ah okay, thanks. I'm west coast of Scotland so probably still be waiting here this time next year 😭 cannot believe it's been more than 5 weeks.. definitely no hype now 😡
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