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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: GTuto

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Ordered last 13/09 IPhone 17 pro max 256gb silver and still no updates no email now news and no delivery update😩 IRL

This message was authored by: Melium

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered on 14th been told 19th, 26th,3rd still nothing. Unfortunately all we can do is wait, I have tried phoning, live chat and email it gets you nowhere. Mine still showing as 'coming soon'

This message was authored by: Becky144

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@steff1980 im not even holding my breath on it being this side of Christmas to be honest 

This message was authored by: Daniel0210

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Posted by a Superuser, not a Sky employee. Find out more

@GTuto 

It's the same advice I gave you on 26 September.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Vee21

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Update i ordered my iphone 17 pro max orange on the 16 well just gone midnight tryed to order on the 12 but web site wouldnt let me. Any way i checked my mail and messages yesterday and there was nothing. After being told bye someone that I know deliveries for the next iPhones would be between the 3 and 11 of October I was ok it will come when it comes I guess. So after nothing yesterday! Woke this morning to a notification to tell me my phone will be delivered between 4/5 today. So there was not much warning luckily for me I work from home. So maybe be prepared for very short notice anyway I hope everyone starts getting there phones now. 

This message was authored by: MisterBigMack

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I honestly this must be just pot luck

 

and it's just not fair for some people who have been waiting for nearly 3 weeks at this point and some even longer 

 

i ordered mine on 16th and still nothing

 

was told on Monday it would be 3-4 days and today is the 4th day

 

End of the day, to help the situation they could easily send people with orders information about the current state of it all because at moments it's an absolute **bleep**show

 

and people (me including) will probably never use them again and use someone else probably more expensive just because of this experience

This message was authored by: FlyestMonkey40

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile


@steff1980 wrote:

Ordered on the 24th of September and no email no tracking info nothing...

 

Surely if they cant keep up demand they shouldnt be promoting it been with sky 19 years now but this is an utter shambles of the highest order

 

Somebody should be at least clear ant transparent to what is actually happening here!!..


If you ordered on the 24th of September, you would've seen the message at the bottom of the "Add to cart" button which says "delivery expected in more than 4 weeks". i'm not sure why you'd expect any tracking information any time soon.

Sent from my iPhone 15 Pro Max
This message was authored by: FlyestMonkey40

Re: My mobile order says its coming soon and is processing, but it has been 2 weeks since i ordered.


@Nath_2389 wrote:

I think it's really sneaky of Sky Mobile to allow you to order a new product and then not tell you it's out of stock or on "back order" until after the purchase. 

 

I HATED my new Samsung so asked to send it back (was in my cooling off period), ordered a new iPhone to replace it, however have now been told there's no stock and I may need to wait until October 29th... I've had to send the Samsung back which left me with no phone.

 

I can't be without a phone for work, so have had to borrow someones iPhone 8.... Which Apple doesn't even support anymore so I wasn't able to reload a previous saved backup!

 

I now have this awful, slow, useless phone with no apps on it. A shambles!


Sky tell you that it's on back order before you order. Literally underneath the "Add to cart" button, it says "delivery expected in more than four weeks" That's not very sneaky.

Sent from my iPhone 15 Pro Max
This message was authored by: Vee21

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

From what I've herd the people that we actually talk to at customer service are not told when they will receive new batches or that kind of info. My other half works for another mobile company and he said the same thing that they are not told about when new stock will be coming until it's delivered which I think is not fair to the employees or the customers so it's not just this company that's having issues! Think they need to do something about the way it's handled that's for sure but even my other half has not had any updates about his phone yet in his on work! I think Apple handled this very wrong stock wise. I hope you get urs soon. It has been a pain this time round for so many then it depends when ur local dpd arange things from there side although there usually quite quick but I guess they will be busy aswell it's taking my driver 3 hours to get from let's say 15 mins away from my house to were he is at now.

This message was authored by: SidCowans

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

This Christmas or next Christmas ? Asking for a friend !

This message was authored by: Melium

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered 17PM orange 2TB on the 14th and just recived a DPD notification that they are expecting my parcel. Hopfully not too much longer🤞

This message was authored by: Chalky29

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered blue pro max 256gb from Ireland on 26/09 and said '1-2 weeks.'

same phone today if ordered says 'more than 4 weeks' 

I have no idea actual wait time from here is. Need it by November before I travel away so I'm down to just blind hope at this stage. 

This message was authored by: Aideen26

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered on 14/09 17 pro max deep blue 256GB, Ireland, not one thing has changed except when I rang on Monday was told that they will cancel it as said preorder and had to reorder and pay upfront payment in which they never told me before cancelling; they told me Monday there was stock and don't worry will get it this week, no sign of it and being told now no stock on back order,  if you ring be prepared for different excuses, I have  never experienced something like it, sky could as least send an email to say delayed, I wouldn't have bothered re ordering if knew that. 

This message was authored by: Yso

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Sky are a joke and customer services are 100% told to lie through their teeth to get us off their back for another week. 

I ordered the 17 base within 2hrs of preorders going live on the 12th and still it says coming soon. I've called every week  and been promised it would be shipped in a few days. Absolute lies.

 

last time I called they said they'd put me on a PRIORITY list. Utter **bleep**. 

Worst company in existence for preorders. Never again. 

What a scam. 

This message was authored by: ChrisMauger

iPhone air

Anyone have an idea when iPhone air is back in stock as I am just getting flogged off 

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