I would not bother
Iv spoke to the retention team
She said no one can do anything
There no one to speed this up
No way of checking it
She has emailed another department this morning who haven't replied to her
She's not from the movile department
She was nice and said they can only see what we see and estimate but that's it
There is nothing we can do but wait I think which is **bleep**!!!
Its a waiting game no one can help with this because its just a call centre! The whole thing is a joke and Iv been told they don't offer compensation for delayed phones that are out of their control apparently.
This happens every year!
