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Discussion topic: Agent giving incorrect offer details

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This message was authored by: Paulyp1977

Message posted on ‎23 Nov 2025 11:58 AM

Agent giving incorrect offer details

Just called up to renew my sky mobile offers and was told one price on the phone and then when I checked the contracts the price is more. I'm sure this is a breach 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Nov 2025 12:02 PM

Re: Agent giving incorrect offer details

Posted by a Superuser, not a Sky employee. Find out more

@Paulyp1977 

A mistake maybe but not a breach so if your future bills are wrong you will have to contact them again.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎23 Nov 2025 12:06 PM

Re: Agent giving incorrect offer details

Posted by a Superuser, not a Sky employee. Find out more
@Paulyp1977 wrote:

I'm sure this is a breach 

A breach of what?

 

What do future bills show?  If they are not as expected then call Sky back...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎23 Nov 2025 12:15 PM

Re: Agent giving incorrect offer details

Posted by a Superuser, not a Sky employee. Find out more
@Paulyp1977 wrote:

Just called up to renew my sky mobile offers

@Paulyp1977 

What do you mean by "just"? The billing does not change instantly. 


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