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This discussion topic has been answered Discussion topic: iPhone 16e

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This message was authored by: Shi2

iPhone 16e

Phoned Sky to advise I was returning iPhone. They sent packaging for return.

Put phone in its own box. Put box inside original delivery box then inside return packaging .Returned via post office. Phone call from Sky to say the received box but no phone inside.

unfortunately I am unable to find receipt. Post office can't help with copy.

Sky still charging me fir this phone

Have sent email no reply


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This message was authored by: Daniel0210 Answer

Re: iPhone 16e

Posted by a Superuser, not a Sky employee. Find out more

@Shi2 

Unfortunately without the proof of posting any cancellation of fees would be at Skys discretion. Not sure an email will be replied to. Sky don't use email for general communication. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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This message was authored by: Daniel0210 Answer

Re: iPhone 16e

Posted by a Superuser, not a Sky employee. Find out more

@Shi2 

Unfortunately without the proof of posting any cancellation of fees would be at Skys discretion. Not sure an email will be replied to. Sky don't use email for general communication. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: caesarome

Re: iPhone 16e

Posted by a Superuser, not a Sky employee. Find out more

@Shi2 wrote:

Phone call from Sky to say the received box but no phone inside.


What else did they say on this call ?

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This message was authored by: Shi2

Re: iPhone 16e

Surely the fact they received box, the box didn't get there on its own

This message was authored by: PandJ2020

Re: iPhone 16e

Posted by a Superuser, not a Sky employee. Find out more

@Shi2 wrote:

Surely the fact they received box, the box didn't get there on its own


The receipt would likely have the weight so it shows you didn't post an empty box.

I am just another Sky customer and my views are my own even if you don't like the answers
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