This discussion topic has been answered Discussion topic: iPhone 16e
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Message posted on 23 Nov 2025 12:24 PM
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Phoned Sky to advise I was returning iPhone. They sent packaging for return.
Put phone in its own box. Put box inside original delivery box then inside return packaging .Returned via post office. Phone call from Sky to say the received box but no phone inside.
unfortunately I am unable to find receipt. Post office can't help with copy.
Sky still charging me fir this phone
Have sent email no reply
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Message posted on 23 Nov 2025 12:28 PM
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Unfortunately without the proof of posting any cancellation of fees would be at Skys discretion. Not sure an email will be replied to. Sky don't use email for general communication.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 23 Nov 2025 12:28 PM
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Unfortunately without the proof of posting any cancellation of fees would be at Skys discretion. Not sure an email will be replied to. Sky don't use email for general communication.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 23 Nov 2025 12:28 PM
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Re: iPhone 16e
@Shi2 wrote:
Phone call from Sky to say the received box but no phone inside.
What else did they say on this call ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Nov 2025 12:32 PM
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Re: iPhone 16e
Surely the fact they received box, the box didn't get there on its own
Message posted on 23 Nov 2025 12:37 PM
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Re: iPhone 16e
@Shi2 wrote:Surely the fact they received box, the box didn't get there on its own
The receipt would likely have the weight so it shows you didn't post an empty box.
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