Again the same issue - can’t receive or make call

[Nicky2304]

Here we are again! Can't make or receive calls. This is becoming a real issue and definitely questioning if I should move to a more reliable mobile phone provider. Can't get hold of support as queue is so long, support will close when I do get to the front and virtual assistance is absolutely useless to put it mildly. Really not good for 3rd time in as many months and no apology from Sky or no communication. So so frustrating!!!

[caesarome]

What did you do or what happened when the same happened last month ?

[Nicky2304]

Sky came back after 5 days to say the issue is resolved and to restart all devices. That then worked until yesterday. If you restart your device then the first call will work now which I worked out last night but had to do it again this morning

[Chloe-W22]

Hi @Nicky2304,

Sorry to hear you are still having issues with Mobile calls. I have escalated your post to one of our Community Messaging advisers who will reach out to you to have a private conversation here on the Community. For more information on the Messaging service, you can see here.

[Chris1009]

2 week's mines been on and off with calls and texts in NG20 postcode and the pages says there is something wrong with the local mast and engineers are working on it. Never seen anyone near it.....

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Nicky2304 to chat.

[Daniel0210]

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@Chris1009 wrote:
2 week's mines been on and off with calls and texts in NG20 postcode and the pages says there is something wrong with the local mast and engineers are working on it. Never seen anyone near it.....

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@Chris1009 

Someone might be working on it remotely. Remember, Sky don't own or maintain any masts so it's down to a third party anyway.

[Lisa-P1987]

We are still looking to help you @Nicky2304 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks