Activating partners SIM when I pay the Bill

[LoraineCC]

Hi. I have ordered a SKY mobile for my partner and need to activate the SIM. I will be paying the bill but each time I try to set up the SIM it wont acceot the bank details. Can anyone help? Do I need to set up a MYSKY thingy first.

Thank you.

[caesarome]

If you are having trouble doing this then give Sky a call as they will be able to help you to do it.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call, it might take a few seconds to appear, if you are in Ireland make sure the flag in the bottom right is changed to the ROI so you see an 0818 number:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[LoraineCC]

All sorted now thank  you. I needed My Sky app which I now have and the activation was all on that.

Thanks