Activate your Sky Mobile SIM!

Activate your Sky Mobile SIM


Been gifted a Sky Mobile for Christmas and don't know where to begin?


Our insights have shown that a large proportion of Sky Mobile customers, upon recieving their new Sky Mobile, have not activated their SIM. You cannot make any calls using a phone containing an inactive SIM.


How do I activate my SIM?


Once you have your new mobile, you'll need to activate it online.



An in-depth guide is available through this link, which talks you through Replacement SIMS, Additional SIMS and Activating your first SIM.


Do I need to activate it on every Sky Mobile offer?


Sky Mobile offers three different choices when signing up. These are:


  • Sky pay monthly mobile 
  • Sim-only plans
  • Pay as you go (PAYG)


You have to activate your SIM for every choice we offer. 


If there is an offer attached to the SIM it must be activated within 30 days or you lose the offer. If there is no offer attached then you have 120 days.


What happens if I don't activate my SIM?


If you order a SIM on a special deal and did not activate it within the time specified then you've lost the deal. You will not be able to make calls or use normal phone operations specified within your deal.


Experiencing any of these error messages?


  • ‘SIM not supported’
  • ‘Please enter your network unlock code’
  • ‘Enter SIM network unlock PIN’
  • "Sorry there's been a problem"
  • "Try again later"

You may need to unlock your phone or use a different browser. Follow this help guide to make sure you're taking all the right steps!


Follow @SkyHelpTeam for more!

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