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Discussion topic: Activate sim link broken

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This message was authored by kchal This message was authored by: kchal

Activate sim link broken

Hi,

 

I am a Sky Ireland mobile customer and my phone was stolen so I've bought a replacement physical SIM which I need to activate. In the new SIM box it has a QR code which brings me to my account, and when I click on the activate replacement SIM link, it brings me to a broken page. I cannot find any other way of activating it. I have also tried ringing the helpline multiple times and it brings me to Sky UK and they can't access my account to help. As far as I can see there is no phone number to call Sky Ireland for help (I am calling from abroad). 

 

Can anyone help/provide me with a working link to activate a replacement SIM?

 

Thanks in advance

 

 

 

 

 

 

 

 

 

Screenshot 2025-03-28 at 15.01.25.pngScreenshot 2025-03-28 at 15.01.32.png

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Activate sim link broken

Posted by a Superuser, not a Sky employee. Find out more

@kchal wrote:
I have also tried ringing the helpline multiple times and it brings me to Sky UK and they can't access my account to help. As far as I can see there is no phone number to call Sky Ireland for help (I am calling from abroad). 

 @kchal 

The Sky Ireland 0818 phone number only works for calls from the ROI.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
kchal
Topic Author
This message was authored by kchal This message was authored by: kchal

Re: Activate sim link broken

Thanks, ideally I would like to be able to activate it online if I can find a working link...

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