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Discussion topic: Activate new sim

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Jules040818
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This message was authored by Jules040818 This message was authored by: Jules040818

Activate new sim

‎16 Sep 2022 05:09 PM

I ordered a new phone for my daughter and picked a sim. But when she put in her old sim it worked... 

 

If I don't activate the new sim will I still be charged for the sim contract.. 

 

Or can I cancel the sim and keep the phone 

 

Mncay thanks in advance 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Activate new sim

‎16 Sep 2022 05:11 PM

Posted by a Superuser, not a Sky employee. Find out more
@Jules040818 wrote:

If I don't activate the new sim will I still be charged for the sim contract.. 

That is correct, it will be cancelled after a month or so and you will not be charged for it.

 

A Sky sim will keep working unless cancelled so that is why her old sim still works.

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63johnw
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Re: Activate new sim

‎16 Sep 2022 05:11 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jules040818  if you don't activate it then you won't be charged and it will drop off your account next month, ignore any messages telling you to activate it. 





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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Activate new sim

‎16 Sep 2022 05:11 PM

Posted by a Superuser, not a Sky employee. Find out more
@Jules040818 wrote:

If I don't activate the new sim will I still be charged for the sim contract.. 

That is correct, it will be cancelled after a month or so and you will not be charged for it.

 

A Sky sim will keep working unless cancelled so that is why her old sim still works.

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If you need help please provide as much information as you can
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Jules040818
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This message was authored by Jules040818 This message was authored by: Jules040818

Re: Activate new sim

‎16 Sep 2022 05:13 PM

Many thanks she will be pleased with that and also me less to pay 🙏🤣

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