Accessing My Sky mobile

[GrinnT]

Hello. I'm hoping someone can help me gain access to the Mobile part on the My Sky app. I have had this issue several times as the secondary user on the account, but cannot remember how I resolved it last time. 

I can access the TV, Broadband and Sky VIP hubs, but when I try to access the Mobile link to see our piggybank, upgrade offers etc. it will not open. I tried clicking on 'Already got Sky Mobile' but when i enter surname, postcode and bank account details, I'm told that my account is already linked!!

It's so frustrating and it feels as though the secondary user is not important!

[Lisa-P1987]

A secondary user cannot access the mobile part on the mysky account or mysky app. 

It has to be the primary sky ID unfortunately. 

The reason for this is the Primary Sky ID is normally the main account holder who the mobile account is with, and with mobile accounts you have things like credit agreements which are the responsibility of the named account holder, a secondary mobile sky id cannot have full access to the mobile account as we cannot allow the second user access to potentially take out a new contract in someone else's name. 

If you need access to the mobile account you would have to log in using the primary sky id. 

[GrinnT]

Hi, thanks for your reply. I do not however, understand your reply! 

I have historically (several years) been able to see exactly how much data I have left and have been able to take from the piggy bank as necessary! In the same way that I was and still am, able to see the tv, broadband bills etc.  

Why should I not be able to see how much data is available to me on my phone?!