Access to Sky piggybank on my app

[skeenie4]

Hi there. 

Can someone please put me in touch with the Sky expert team? I can no longer access my Sky piggy bank on my app and top up my data. I have called Sky several times and am now at my wits end as I keep getting  fobbed off. I don't know why it has disappeared from my app.  Thanks in advance. 

[63johnw]

Hi @skeenie4  the ability to escalate is not currently available so you will need to persevere on the phone or try a formal complaint. 

[caesarome]

@skeenie4 

Yihh you could also try the social media links at the bottom of the page along with Facebook Messenger to contact Sky about this.

[skeenie4]

Hi. Thanks for the replies. I'd rather just wait until someone can put me in touch with an expert and I don't have social media to try the other option given. What is the problem with the Ability to escalate and do we know when it might be fixed? Thanks in advance 

[63johnw]

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@skeenie4 wrote:

Hi. Thanks for the replies. I'd rather just wait until someone can put me in touch with an expert and I don't have social media to try the other option given. What is the problem with the Ability to escalate and do we know when it might be fixed? Thanks in advance 

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It's not available @skeenie4 with no indication from sky if/when it may return so you could have a very long wait.