A revived a new device but it’s the wrong one ?

[Violet801]

I've received a new device but it's completely wrong? 

[GD1]

@Violet801  You'll need to call Sky to arrange a return & order the correct one.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Violet801 
This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely. Don’t forget if you order an alternative device you will undergo further credit checks.