30 Dec 2022 11:43 PM
I started my contract in October after a month of not receiving the phone I have still not received the double data on the phones. I have phoned a few times to discuss but still nothing has happened
31 Dec 2022 05:49 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
31 Dec 2022 06:42 AM
Posted by a Superuser, not a Sky employee. Find out moreIt will be quicker to call as we've been informed the escalation process will not be available now until Tuesday 3 January.
No problem. Browse or search to find help, or start a new discussion on Community.
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