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Discussion topic: I have still not received my double data on my plan

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This message was authored by Eliza1983 This message was authored by: Eliza1983

I have still not received my double data on my plan

I started my contract in October after a month of not receiving the phone I have still not received the double data on the phones. I have phoned a few times to discuss but still nothing has happened 

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This message was authored by caesarome This message was authored by: caesarome

Re: I have still not received my double data on my plan

Posted by a Superuser, not a Sky employee. Find out more

@Eliza1983 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have still not received my double data on my plan

Posted by a Superuser, not a Sky employee. Find out more

@Eliza1983 

It will be quicker to call as we've been informed the escalation process will not be available now until Tuesday 3 January.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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