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Discussion topic: A Purchase I made

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This message was authored by: mandie1974

Message posted on ‎06 Sep 2025 08:23 AM

A Purchase I made

My Daughter was helping me to order a new phone and watch, It would not let her use my 50GB from piggybank and also didnt come with a option to claim the watch. Please can you help me sort this. 

Kind Regards Mandie 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Sep 2025 09:29 AM - last edited: ‎06 Sep 2025 09:29 AM

Re: A Purchase I made

Posted by a Superuser, not a Sky employee. Find out more

@mandie1974  Which phone did you order?

 

With regards to using piggybank data thats not something the community can help with, if the order has been completed already I doubt Sky will allow any piggybank data to be used retrospectively, it's been a while since Sky allowed exces data to be used as part of the purchase.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 10:21 AM

Re: A Purchase I made

Posted by a Superuser, not a Sky employee. Find out more

@mandie1974 

I believe the current Piggybank offer is 50GB for a total reduction in price of £10. But as stated above if you've already placed the order it won't be able to be used retrospectively. 

Don't forget if you cancel that order and try again further credit checks would be undertaken. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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