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Discussion topic: 5g

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This message was authored by: Carolbrenda

5g

Hi,

I switched phones from sky to sky & now have NO 5G or no calls in or out?

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This message was authored by: caesarome

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

@Carolbrenda 

For 5G you need to activate this via your account.

 

What do you mean you swapped from Sky to Sky, are you using a new Sky sim and if so have you activated it ?

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This message was authored by: Carolbrenda

Re: 5g

No I am using the same sim, but my 5G is not activated 

This message was authored by: caesarome

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

You should be able the 5G add on via your account here:

 

https://www.sky.com/productsettings/mobile/sim/x/plan-data-settings

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This message was authored by: Carolbrenda

Re: 5g

It seems sky havnt activated my 5G, so cannot make calls or receive.

no internet either when not at home

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