Hi, I added 5g to all mine and my families sims when it became available (well over a year ago, maybe 2). All my families phones get and use 5g fine and it shows in account as being on. Mine however, has always stayed in a state of saying they're switching it on and it will be done by next billing cycle. It never has done this. I've called, sky said they did something, they didn't. Called again, got sent a new sim. Still the same. I've since got a new phone and it still says the same thing. I'm certain this is sky's issue but what can I do to get them to fix? Also, to clarify I had same phone as husband so know it's not a phone issue as his went to 5g straight away. I had A15 5g and now have A57 5g. Any advice on how to make sky sort this out please?
