5G

[Bayerjm]

I ve  got an iPhone with a SIM card which I upgraded with 5G but I never get it and the 5 G coverage in my area is quite good. It has been a few months I m paying for it and nothing.

[Daniel0210]

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@Bayerjm wrote:

I m paying for it and nothing.

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@Bayerjm 

The 5G add-on is free of charge.

https://www.sky.com/help/articles/sky-mobile-5g 

[Bayerjm]

Ok thanks for your reply 

but unfortunately I never received the 5G even sometimes it's on 3G and my wife s phone which is the same device but with contract she always gets it so why not me ? 

[63johnw]

Hi @Bayerjm  have you activated the 5G add on in the link posted above by @Daniel0210  ?

[Leon81]

I have exactly the same problem. My wife and I have identical Motorola 20 edge pro. I'm on O2 and she is on sky. I activated the 5g add on months ago, but recently she mentioned that she never gets 5g. I checked settings on her phone and everything is the same, except that under preferred network, hers has no option for 5g.

[Bayerjm]

I have just found out that I have a iPhone 11 and they don't get 5 g it starts from iPhone 12 unfortunately