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Discussion topic: 5G not working on new Pixel 7 phone

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This message was authored by DaggyBoy This message was authored by: DaggyBoy

5G not working on new Pixel 7 phone

Hi Sky, I've just upgraded to a new Google Pixel 7 and now I get no 5G signal where it has worked on my previous phones. Nothing else has changed and I've checked all the settings and everything is enabled as it should be. Any ideas?

 

Also any idea when we will get eSim support? It's 2022 and still can't enable it.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: 5G not working on new Pixel 7 phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaggyBoy  the trouble you have is that the phone hasn't come from sky, this is from Skys 5G pages 

 

  • A 5G-ready phone (with 5G enabled and the latest software update from Sky).

Getting software updates from sky for a non sky phone has proved difficult in the past. 

Still no indication on esim support from sky. 





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DaggyBoy
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This message was authored by DaggyBoy This message was authored by: DaggyBoy

Re: 5G not working on new Pixel 7 phone

None of my other phones came from sky either and they worked fine on 5G. That can't be the answer.

This message was authored by 63johnw This message was authored by: 63johnw

Re: 5G not working on new Pixel 7 phone

Posted by a Superuser, not a Sky employee. Find out more

Sorry @DaggyBoy  but it does appear to be tha answer as explained on other threads on this forum. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Rikinp93 This message was authored by: Rikinp93

Re: 5G not working on new Pixel 7 phone

Screenshot_20221215-071041.png

 

I'm currently receiving 5G on sky mobile Pixel 7 Pro.

 

I'm on the latest beta software by Google.

 

Hope this helps

DaggyBoy
Topic Author
This message was authored by DaggyBoy This message was authored by: DaggyBoy

Re: 5G not working on new Pixel 7 phone

Already switched to Three where it works fine. Couldn't wait for Sky to figure it out. 

This message was authored by DanBaiUK This message was authored by: DanBaiUK

Re: 5G not working on new Pixel 7 phone

My 5g has also started working on my Pixel 7 Pro.  I am also running android 13 beta.  All I need now is WiFi calling.

This message was authored by NeXus63 This message was authored by: NeXus63

Re: 5G not working on new Pixel 7 phone

Having the thing work and able to receive/make calls in the US would be nice too !! Hardly a huge task for you to enable voLTE for it on your software is it SKY ?!? Another one leaving unless you sort this asap.

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