5G not working at all

[Caitlin1234]

For the past 2 weeks my 5G has stopped working on 3 occasions. It isn't being slow it just isn't working at all even tho it says 5G at the top of my screen with full bars. It doesn't matter where I am it just goes completely off for about 6 hours maybe longer. I have tried restarting my phone, turning it on and off, resetting the network settings, cleaning the sim, putting it on airplane mode but nothing is working. 

Phone is an iPhone 16 pro max 

[Tom-W19]

Hi @Caitlin1234 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Bainsy2]

I get the same. 5g or 3G just doesn't work.

[Tom-W19]

Hi @Bainsy2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ashleigh174]

Mine is the same, data not working at all. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Liverpool333]

Mine is the same. It never works but always has full bars and says 5G at the top

[DEAN+STEAD]

I'm also the same issue. As soon as I leave the house I know longer have a data connection even though 5G is listed as full coverage.