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Discussion topic: 4G signal not loading

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This message was authored by Stacey5 This message was authored by: Stacey5

4G signal not loading

I have been having issues with sky 4G for a while now. It says iv got signal and nearly always full signal with 4G but nothing loads on safari and can't send WhatsApp's or do anything that involves using mobile data. I'm usually outside and this doesn't just happen in my small hometown it happens in bigger places too! Has anyone had the same issue? 

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This message was authored by caesarome This message was authored by: caesarome

Re: 4G signal not loading

Posted by a Superuser, not a Sky employee. Find out more

@Stacey5 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Stacey5
Topic Author
This message was authored by Stacey5 This message was authored by: Stacey5

Re: 4G signal not loading

No known issues in my area 

This message was authored by caesarome This message was authored by: caesarome

Re: 4G signal not loading

Posted by a Superuser, not a Sky employee. Find out more

Does the same happen if you change the data setting to 3G ?

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Stacey5
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This message was authored by Stacey5 This message was authored by: Stacey5

Re: 4G signal not loading

I can't change to 3G data setting?! 

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