£1 charge for free sim

[Matthew9517]

I agreed a compensation deal with Sky and then promptly left my Sky TV package when the contract ran out earlier this year. I've got more than I had with Sky on BT TV and it's costing me much less! So for the sake of falsely charging me £1 per month 'for life', Sky have missed out on £80+ per month. I think that's a fair swap...

[TimmyBGood]

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@Bigfoot123 wrote:

 Has anyopne had success using the Financial Ombuds Service or Centre for Effective Dispute Resolution CIFAS) ?

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For information: that kind of scheme will not accept a customer escalation until eight weeks has elapsed or deadlock is reached with the communication provider.

For Sky Broadband, Sky Talk, Sky TV, Sky Mobile the relevant body is CISAS (Communications and Internet Services Adjudication Scheme) which is part of CEDR.

CIFAS is the Credit Industry Fraud Avoidance System, and rather different in intent.

https://www.sky.com/help/articles/alternative-dispute-resolution (CISAS)

https://www.sky.com/help/articles/alternative-dispute-resolution-financial-ombudsman-service

[Bigfoot123]

Thanks for the advice.  I'm a BT Broadband customer and they offer existing customers special pricing to switch mobile phone and TV providers.   This whole situation is such a shame.  I was a big fan of Sky, so very disappointed to be treated like this after being a customer for many years.  Sky have lied to me and now refuse to put the situation right - what reputable company would do that?  Come on Sky, you can do better.  I will ensure it costs Sky more money than they are trying to gain.  Next steps:  I've already shared my story with a large number of commercial executives who work from home.  I'll report back on the OFCOM case that's been raised and raise a separate dispute through one of the official channels. 

[Bigfoot123]

Thank you for correcting the typo.  Sky provide the details of CISAS, Centre for Effective Dispute Resolution.

Sky have sent me a deadlock letter which I followed up yesterday with no change to their position.  

[Disgruntled-Sky]

Can you post these email or phone calls.

Sky saying they don't keep recordings more than 12 months.

[Bigfoot123]

Sky also told me that they only keep recordings for 1-year.  I am awaiting the decision of a complaint raised wIth CISAS.  

I can't share personal email/calls on this forum.  

Sky will have emailed you contract data when you signed up.  The email I received showed the charges and a discount which netted to zero, which is exactly what I would  expect.  I didn't expect Sky to remove the 100% discount as the SIM was free for LIFE.  

[Disgruntled-Sky]

I spoke to them today. I was informed that if I proceed to dispute resolution. They would not discuss this matter any further. I find this very poor practice.

It may be wise to take a further two years discount, enabling more time to contact someone who will be willing to take up the fight on our behalf?

[darren198074]

Hi got two sky free sin cards at they have just started billing me a pound for I was all so told it was free for life how should i follow this

[caesarome]

If you can prove how and when they told you they were free from life then you can put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[bkel13]

Just read the small print it was free for life while it was £5 but when the price increased to £6 obviously the difference is £1

[PandJ2020]

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@bkel13 wrote:

Just read the small print it was free for life while it was £5 but when the price increased to £6 obviously the difference is £1

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Yes but I'd argue 'free for life' should be just that...  it may depend on how it was sold.

[bkel13]

I agree and l did contact Sky but was told as l mentioned earlier it was free for life but only while it was £5, hence the £1 charge when the price increased to £6, I've just got rid of the extra sim now just on principle.

Same old story "small print"

[Bigfoot123]

For me, no mention was made that the SIM was only free while the price was £5.  If you have to pay for the SIM when prices go up, then it's not free for life, it's "Free until prices go up" - a clear case of mis-selling in my eyes.   I also shared my story with many business professionals and 100% agreed that this was telephone mis-selling.  From experience, customers remember being treated like this when the time comes to renew phones and contracts.  

[bkel13]

Totally agree with you.

[Disgruntled-Sky]

I have been offered £24 compensation and then £36, I have said that I would accept £36 but it would not be the end of the matter. I have also stated that once ant consumer rights TV programme gets to know of this miss-selling scandal it will cost them a considerable amount in compensation.