skygo error message 001

[Biggles3]

Can't use sky go on my new mac - get error message 001

have deleted the installer, restarted the computer and tried to install again but to no success.

Any tips?

[caesarome]

Give this a try:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Biggles3]

Hi,

skygo was never in the applications folder, not sure why. 

skygo app does still come up when I do a spotlight search though, even after deleting it from downloads/recycling bin.

have deleted the installer from both the downloads and recycling bin

unfortuntately, this (~/Library/Application Support/ ) did not work.  got an error sound every time I tried to enter it.

any other tips? Thanks

[caesarome · Accepted solution]

You could try this:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

[Biggles3]

Thanks! that worked 🙂 

[CJMHCAROLE]

worked for me 👍

[cescalby]

le ho provate tutte per vedere sky go sui miei device ma solo sui computer con win10-11 e cellulare iphone  funziona mentre sui mac dopo agg del 20 maggio dopo aver aggiornato l' app la stessa si chiude inaspettatamente e non parte piu , info sui miei device :macpro con installato catalina 10.5 :macbookair con installato monterey 12.7: macbookpro con installato catalina 10.5 , sono disperato perchè odio usare i mac via bootcamp (tranne air che monta M2) per vedere skygo ed il centro assistenza mi ha fatto pulire tutte le cartelle nascoste ,ma niente ho provato anche con time machine a ritornare a mesi prima per vedere di reinstallare i vecchi skygo ma mi dice "si è verificato un problema di rete" e se accendo la rete lui si aggiorna e da li non parte nenche la finestra di comunicazione perchè il software si chiude. 

[cotswolds]

Thank you - that fixed my issue (which was a result of new laptop being updated via old laptop). Thank you.

[JBridg]

Absolute lifesaver! I was losing my mind. I too started having issues after installing from backup on my new macbok. Thanks so much!

[MSutherland]

I am having the same issue, spent loads of time on the phone with tech support with no joy. Have tried the various steps including searching for those files and deleting them (I coun't find any sky files in those folders).  I got a new laptop and transferred all my information via a hardrive to my new laptop and everything seems to be working except sky go, it was working fine on my old laptop. Any help would be greatly appreciated

[neilscotland]

You are a genius thank for this, worked for me too!

[Scoob34]

Same issue here regarding a new MacBook Pro. I have tried all of the suggestions above but still get a 001 error message. 

Does anybody have any suggestions please? 

[Scoob34]

If it helps anybody else with a MacBook encountering this issue, there is another thread regarding this (Error message 001 Sky Go on Mac) and a user called: DAGW92 suggested the following and it worked! 

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

[Debedee]

Thanks for reposting this Scoob. It worked for me! A little scary deleting all those sub-files, but a great outcome!