15

Discussion topic: skygo error message 001

Reply
This message was authored by Biggles3 This message was authored by: Biggles3

skygo error message 001

Can't use sky go on my new mac - get error message 001

 

have deleted the installer, restarted the computer and tried to install again but to no success.

 

Any tips?


Best Answers
This message was authored by caesarome This message was authored by: caesarome Answer

Re: skygo error message 001

Posted by a Superuser, not a Sky employee. Find out more

You could try this:

 

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

 

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

 

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion