Discussion topic: skygo error message 001
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04 Feb 2024 09:29 PM
Can't use sky go on my new mac - get error message 001
have deleted the installer, restarted the computer and tried to install again but to no success.
Any tips?
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04 Feb 2024 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreYou could try this:
1. Delete Sky Go app from applications folder AND trash.
2. Open Finder then Go from top menu bar
3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :
~/Library/Preferences/
~/Library/Application Support
~/Library/Caches/
~/Library/Logs/
~/Library/LaunchAgents
~/Library/Cookies
~/Library/Group Containers
4. Then repeat with the next library and so on until all are searched.
5. Delete Trash.
6. Reinstall Sky Go for Mac from sky.com
7. Launch app
8. Sign in
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