sky q sky go issue - error code 1410 sky go app laptop

[JatBains]

I am having sky go error code on macbook and on my samsung s24 ultra says "To enjoy this service, please upgrade your subscription" when setting up first time and did use sky website official  link sky go and that did not resolve this

on my sky q box it says "your sky q box is not enabled to connect to sky go". internet & satelite all connected all good however.

unable to record either from sky go app or watch on demand

tried internet reboot and reinstalled app on mac and phone and software update all devices and sky q software latest version. I had sky q 3 years ago on same account but tried removing all devices and didnt help? tried re activating sky box and unplugged sky q box and broadband sky hub. connected via ethernet but tried wifi too

when i re activate sky go on sky q screen goes blank for 1 second then shows same message "your sky q box is not enabled to connect to sky go"

please can someone advise?

[nigea99]

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@JatBains wrote:

I am having sky go error code on macbook and on my samsung s24 ultra says "To enjoy this service, please upgrade your subscription" when setting up first time and did use sky website official  link sky go and that did not resolve this

on my sky q box it says "your sky q box is not enabled to connect to sky go". internet & satelite all connected all good however.

unable to record either from sky go app or watch on demand

tried internet reboot and reinstalled app on mac and phone and software update all devices and sky q software latest version. I had sky q 3 years ago on same account but tried removing all devices and didnt help? tried re activating sky box and unplugged sky q box and broadband sky hub. connected via ethernet but tried wifi too

when i re activate sky go on sky q screen goes blank for 1 second then shows same message "your sky q box is not enabled to connect to sky go"

please can someone advise?

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hi @JatBains 

Do you have a multiscreen subscription ?

For SKY Go to connect to the SKY Q box you need Multiscreen

[caesarome]

@JatBains 

If you don't have a multiscreen sub then while you can not connect the Sky Go app to your Sky Q box you can use the Sky Go app for live and on demand content but you will be unable to view your recordings and live TV from the BBC.

[JatBains]

I do not have a multiiscreen subscription, only 1 sky q box

[JatBains]

When i watch on demand bbc content it says this is not available on sky go. When i watch on demand sky atlantic content on sky go it says "To enjoy this service please upgrade your subscription.

[caesarome]

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@JatBains wrote:

When i watch on demand bbc content it says this is not available on sky go.

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That is correct it isn't for the reasons I stated yesterday as BBC content can only be streamed via the app when connect to a Sky Q box and for this you need multiscreen for this. the reason being the BBC will not allow their channels on the app.

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@JatBains wrote:

When i watch on demand sky atlantic content on sky go it says "To enjoy this service please upgrade your subscription.

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How long have you been a Sky TV customer since you returned ?

[JatBains]

5 days since i Joined

[caesarome · Accepted solution]

As you returned after being away for 3 years you old account will have been closed so you will need to setup a new one to use with Sky Go.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[JatBains]

Hi

yes it worked thank you for that advice, logged into current one, changed to another email address. clicked on original sky link order confirmation email that said "great reason to create your sky id" and linked it to intial email address so now sky go works successfully and can stream on macbook and phone. Do i need sky go extra or multiscreen subscription to use this on PS5 or Xbox series x games console?

[caesarome]

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@JatBains wrote:

Do i need sky go extra or multiscreen subscription to use this on PS5 or Xbox series x games console?

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You do need multiscreen if you have Sky Q and Sky Go Extra.