sky go on pc not working

[babypops]

hello 

i have been using sky go without an issue until today, it has completely stoped on my pc. 

i have followed all guides i can find on the comunity pages, this has involved deleting and reinstalling it many times along with all assoiated folders. i redownload it and it downloads fine however i open it and it comes up the blue screen, looks for updates and then just keeps the blue screen with the large white play button 

i have done everything i can think of but nothing is working. if anyone has resolved a similar issue please help. 

thanks for any help

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - spoken to babypops, unfortunately we cannot verify the account to support further. 

[babypops]

i have now got the needed details can you please message me again thanks 

[Annie+UK]

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@babypops wrote:

i have now got the needed details can you please message me again thanks 

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I have escalated your post 🙂

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.