SkyGo

[Poppy2121]

I have a large sky package which includes skygo, but when I'm skygo it says that I need to upgrade my subscription to view, how do I change this. I am trying to watch a channel which I have in my package.

[caesarome]

A few questions:

Are you new to Sky or someone who has had Sky in the past who left and then came back after 12 months or more from being away ?

[Carr25]

@caesarome I've had similar issue and I'm a returning customer after over 12 months what can I do ? 

[caesarome]

@Carr25 

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Carr25]

Thanks I'll do that