iPad device needs authorisation for skygo

[Stiu]

I have the same problem and tried the same set of solutions with no joy. It had been working, as I had watched two films downloaded onto the ipad - then it stopped saying the device needs authorization etc. etc. any help would be appreciated. Thanks

[caesarome]

@Stiu 

Do you want the messaging team to contact you via a message on here about this ?

[Stiu]

Yes, much appreciated. Thanks

[caesarome]

@Stiu 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Stiu  an invite to chat.

[SeanPatrick1957]

@caesarome I raised the ipad & iphone needs authorisation about 2 weeks ago and you kindly escalated to Sky for me. At the time we were unable to resolve the issues and I then had to travel ourside the UK. I'm now back and am still getting the same error message using iPad and iPhone - now on my home broadband (which is Sky). Please could you escalate to Sky again? Thank you

[Greenfingers001]

Hi there @SeanPatrick1957 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Stevegooderuk]

I have the same issue, I have rebooted my iPad as well as deleted and reinstalled sky go but no luck, can you please assist?

[caesarome]

@Stevegooderuk 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Stevegooderuk.

[Lisa-P1987]

Thanks for chatting to us Stevegooderuk . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Stevegooderuk]

Can you reopen the chat I have been working so not been available when you are open for business

[caesarome]

@Stevegooderuk 

Look out for the chat bubble again, if you don't see it before 7pm then it should be sent to you tomorrow morning.

[Stevegooderuk]

I've used my iPad for a long time on sky go and for whatever reason I cannot use it I'm getting a message saying my device needs authorisation which normally is playing a channel or downloading something, but that doesn't work, the error message pops up.

i have rebooted, uninstalled switched wifi on and off but nothing works, a guy from sales who was offering me sky cinema was going to transfer me however I just got cut off which wasn't a surprise!

[Greenfingers001]

Thanks for escalating this. We’ve sent Stevegooderuk an invite to chat.