iPad device needs authorisation for skygo

[SeanPatrick1957]

Hi, my iPad says device needs to be authorised when trying to use Skygo. I have deleted and redownloaded Skygo on this device and receive the same message. I also followed some guidance given on this board to try a live channel to see if this would authorise the device but this did not work.

Please can anyone help, many thanks, Sean

[SeanPatrick1957]

I should add I could access sky news but no other channels

[caesarome]

So it is no longer showing the 50-2 error from yesterday ?

[SeanPatrick1957]

Thank you and no as I followed the standard delete device and redownload @caesarome 

[caesarome]

@SeanPatrick1957 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[SeanPatrick1957]

@caesarome Thank you

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @SeanPatrick1957.

[AndyP59]

I have the same problem. It seems that a lot of other people do as well. Posts seem to get referred to the special help team, and then any answers or solutions are not visible. If there is a fix can someone post it so that everyone impacted can see it. Many thanks.

[caesarome]

There might not be one fix fits all solution as it could be an issue that can only be sorted when someone looks into your account itself so do you want the messaging team to contact you tomorrow about this ?

[AndyP59]

Yes Please

[caesarome]

@AndyP59 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[AndyP59]

Thank you for the assist. BTW the Sky Sports app works absolutely fine on the same iPad, the issue  seems specific to Sky Go

[Tom-W19]

Thanks for escalating. We've sent an invite to @AndyP59.

[AndyP59]

I got through to Tom at Sky who took all the relevant details. He then had to go to a training session. On coming out of the training he requested a screenshot of the error message etc. I turned on the app to do this ..... and it worked. No issues at all ....

[caesarome]

Glad it is working for you now @AndyP59 and thanks for posting back to confirm it is.