error code 1410 using sky go

[Gravelgod]

I can't access BT sports channels on any of my devices on sky go . I can  get all other channels ok . I pay for the service to Sky via my BT contract  ( BT sport is now owned by TNT but it hasn't worked since before then ) I only use sky go a few times a year so perhaps that is the problem . I have had this problem a year ago and a supeuser flagged it toi Sky who reset it ok . I am pretty annoyed thatr this keeps happening  . All the usual attempts at reloading sky go etc etc don't work . Agh !!!

[caesarome]

@Gravelgod 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.