Xbox one

[Jacob1971]

I recently signed out of the Sky Go app on my Xbox and it won't let me sign back in and it's saying ' you can't use sky go on this device yet ' I've tried uninstalling and reinstalling but nothing is working 

[Annie+UK]

Do you have Sky Go Extra or Multiscreen on your account?

[Jacob1971]

I'm not sure which one but I know it worked on my Xbox and now it isn't working. I thought it was because I had too many devices with sky go on it so I removed a few but it still isn't working 

[Annie+UK]

Check your account online or via the MySky app on a mobile device

[caesarome]

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@Jacob1971 wrote:

I'm not sure which one but I know it worked on my Xbox and now it isn't working.

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The reason it was working was the previous version of the app wasn't checking if you had the correct package on your account while the latest version does so as @Annie+UK has said you do need Multiscreen or Sky Go Extra or if you are a Sky Glass customer you need the Whole Home sub. If you are not sure then have a look here at your online billing under the TV section:

https://www.sky.com/manage/bill/