Upgrade your subscription to watch sky on my mobile

[Gansta]

Cannot watch sky sports on my mobile via sky go , just says please upgrade your subscription 

[caesarome]

Are you a Sky TV customer as you need to be before being able to access any content via the Sky Go app.

[Gansta]

Yes have full sky package 

Sky q with 2nd box 

[caesarome]

@Gansta 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Gansta. 

[Tom-W19 · Accepted solution]

After speaking with Gansta we accessed the account and discovered their Sky ID was linked to an old account.

Advised on how to unlink the ID and to then link to the new account.

It was a pleasure speaking with you Gansta and thanks again.