Sky go not connecting to internet

[skymammal]

On WiFi but unable to download anything on sky go, says not connected to internet but very much is! 

Have tried restarting, deleting app and reinstalling but still no joy.

Is this a broadband issue or a sky go issue?

Really frustrating

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi skymammal

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.