06 Oct 2022 09:24 PM
Cannot watch sky sports on my mobile via sky go , just says please upgrade your subscription
09 Oct 2022 03:35 PM
Posted by a Sky employeeAfter speaking with Gansta we accessed the account and discovered their Sky ID was linked to an old account.
Advised on how to unlink the ID and to then link to the new account.
It was a pleasure speaking with you Gansta and thanks again.
06 Oct 2022 10:26 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you a Sky TV customer as you need to be before being able to access any content via the Sky Go app.
06 Oct 2022 10:48 PM
Yes have full sky package
Sky q with 2nd box
07 Oct 2022 10:03 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
07 Oct 2022 10:14 AM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to Gansta.
09 Oct 2022 03:35 PM
Posted by a Sky employeeAfter speaking with Gansta we accessed the account and discovered their Sky ID was linked to an old account.
Advised on how to unlink the ID and to then link to the new account.
It was a pleasure speaking with you Gansta and thanks again.
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