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Discussion topic: Unable to set device pin

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This message was authored by JLincoln This message was authored by: JLincoln

Unable to set device pin

I have in the last few days setup my new Sky Stream package as a new customer and have tried to use Sky Go on my phone but its asking me to establish a device pin; however the link mentioned in the app and also when searching on here do not allow me to do this.
I can see the primary device which is the puck and when clicking manage this device it lists the details but nowhere to set the pin.

Under the devices I can see my phone listed under Sky Go devices but still nowhere to set a pin.

Any ideas as at the moment I cant watch much via Sky Go!

Thanks


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unable to set device pin

Posted by a Superuser, not a Sky employee. Find out more

@JLincoln 

It should be this link that you need:

https://www.sky.com/productsettings/tv/parental-controls

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