Unable to remove device from Sky Go (device is PC)

[DeviniaMay]

Hi Community,

I have 2 devices on my sky go which are PC's and havent been used in over 4 years. When I go to remove them I keep getting the error "Unfortunately we aren't able to load this information at the moment. Try again".

When I try to add another device which is supposed to remove the unused ones it says I need to upgrade my subscritpion. 

I have tried removing this direct from my Sky Go App, for my Sky login page and also from one of the other devices that are registered but I keep getting the same error every time. I no longer have the PC's and can't get access to try and remove from there. 

Does anyone else have this issue?

Thanks 

[caesarome]

It appears to be working for me as it asked me to confirm that I wanted to remove the device, this was via the Sky Go app itself,

[Gogs206]

yes i have the same issue. trying to remove old iphone from sky go account. same error message

[caesarome]

You shouldn't need to remove a device because it will be removed if it hasn't been used in a while when  you go to register a new one as the oldest unused device is removed.