20 Jun 2023 11:52 AM
Hi Community,
I have 2 devices on my sky go which are PC's and havent been used in over 4 years. When I go to remove them I keep getting the error "Unfortunately we aren't able to load this information at the moment. Try again".
When I try to add another device which is supposed to remove the unused ones it says I need to upgrade my subscritpion.
I have tried removing this direct from my Sky Go App, for my Sky login page and also from one of the other devices that are registered but I keep getting the same error every time. I no longer have the PC's and can't get access to try and remove from there.
Does anyone else have this issue?
Thanks
20 Jun 2023 01:23 PM
Posted by a Superuser, not a Sky employee. Find out moreIt appears to be working for me as it asked me to confirm that I wanted to remove the device, this was via the Sky Go app itself,
09 Aug 2023 10:25 PM
yes i have the same issue. trying to remove old iphone from sky go account. same error message
09 Aug 2023 10:41 PM
Posted by a Superuser, not a Sky employee. Find out moreYou shouldn't need to remove a device because it will be removed if it hasn't been used in a while when you go to register a new one as the oldest unused device is removed.
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