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[JohnnyLemonhead]

Currently having this error when trying to view Sky Sports, BT Sports or Kids channels. 

I'm a new Sky Stream customer and I added these packages to my account yesterday. They work fine on the Puck but not working on the app. 

[caesarome]

@JohnnyLemonhead 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to JohnnyLemonhead.

[JohnnyLemonhead]

This has been resolved by Sky support. Thanks. 

[caesarome]

@JohnnyLemonhead 

Good stuff, thanks for letting us know.

[Addie15]

Update-We are closing this session now, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.