Sky go extra

[Rich170480]

Sky go extra not working on my Xbox one

[caesarome]

@Rich170480 

Are you being asked to upgrade or even to add Sky Go Extra to your account ?

[Rich170480]

Yes, I'm getting a message saying I require sky go extra to view channels on the app.

i looked at my contract and I have 2 documents for sky go extra as I have used it before on other consoles

[caesarome]

@Rich170480 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rich170480 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.