TNT sports the through Sky go app

[Sid1958]

I recently switched my broadband service from BT to sky and included BT sports channels in my sky TV packages. I can watch the TNT channels on my TV OK, but when I try to watch them on SKY GO, it tells me I need upgrade my subscription. My subscription already includes TNT sports! What else do I need to do?

[caesarome]

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@Sid1958 wrote:

and included BT sports channels in my sky TV packages.

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The Sky Sports package doesn't include the TNT channels so can you confirm that you took out a separate TNT channel subscription via Sky ?

[Sid1958]

Yes, I think it's called Sky Sports +. I specifically requested that the BT / TNT sports channels would be included with my sky TV package when switching my broadband service from BT to sky.

[caesarome]

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@Sid1958 wrote:

Yes, I think it's called Sky Sports +

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@Sid1958 

Are you based in Ireland because there is no package n the rest of the UK called Sky Sports+ ?

[Anonymous]

@Sid1958 There is a Sky Sports channel called Sky Sports+ but no package named that. 

I have a feeling that now TNT are under Discovery's control you will have to use the Discovery+ app to view TNT instead of Sky Go.

[Sid1958]

I am paying sky for the TNT channels, so don't understand why Sky GO tells me I need to upgrade to watch the TNT channels. Upgrade to what?

[caesarome]

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@Sid1958 wrote:

I am paying sky for the TNT channels,

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Are you paying via Sky @Sid1958 or via TNT/Bt, if the later you need to use the Discovery+ app.

[Sid1958]

Yes, I am paying sky for the TNT channels.

[caesarome]

@Sid1958 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sid1958 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.