Suddenly being asked to upgrade to SkyGo Extra

[DB84]

For the past few weeks I've been streaming Sky on my PS4, today I went to load the F1 and am being told I need Extra. I have a Sky Glass subscription. Is this something new? How come it's been working fine until now?

Im the only one trying to watch anything in the house.

[caesarome]

If you have changed to Sky Glass then to have Sky Go Extra on your account you need the Whole Home subscripition or you can pay £5 a month for it. It can also be free if it appears via Sky VIP as a reward for you so if it doesn't you will need to call Sky so they can look into the best way to get it added to your account.

[DB84]

Thanks for the quick reply. I haven't changed to Sky Glass, that's what I bought to setup the account. Maybe I got a free week or something. Annoying but I guess I'll be paying the extra.

[caesarome · Accepted solution]

I think what has happened is before your Sky Glass TV was installed Sky gives you free access to everything Sky Go has to offer. Now it has been installed my post above requiring that subscription applies.